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Account FAQs

You can sign up for a card either in person, or you can register online if you're a resident of ZIP codes 53081 or 53083.  

To apply in person, you'll need a photo ID with your name and current address, such as your driver's license or state ID.  Or bring in a photo ID without a current address, such as a driver's license, state ID, school or work issued ID or consular ID, plus an official document that lists your name and current address. Examples include a voter registration card, mail postmarked within 30 days, utility bill or personal check.

If you have questions, please call us at 920-459-3400, ext. 2, or email

You can also renew your library card online (please allow 1 business day to process), or you can renew your card instantly by:

Your password/PIN is usually the last four digits of the telephone number you gave when you registered for your card. You can change it after logging into your account.

You can get a replacement card ($1 fee may apply) or update your account information at the first-floor Customer Service Desk.

You may request an item by clicking "Place Request" when searching the Monarch Catalog. We will notify you by telephone, e-mail or text when it is available for pickup. To place a hold by phone, call 920-459-3400, ext. 2Click here for a short tutorial to guide you through the process.

You may cancel an active request by logging into your account online. Once an item is held for pickup you may only cancel it in person or by phone (920-459-3400, ext. 2). There is a charge for items that are held and not canceled or picked up by the expiration date. Requested items are held for you for seven days.

You may temporarily suspend some or all of your requests at any time by logging into your account. When you reactivate a request, it will return to the same position on the waiting list as before.

You may renew materials in person at the first-floor Customer Service Desk, by logging into your account online or by calling 920-459-3400, ext. 2.

You can renew all library materials, except for items in the "popular picks" category, up to five days after the due date, as long as no one else has placed a request on the item. Materials may be renewed twice, with each additional loan period beginning on the date the renewal is made.

You can check your account in person at our first-floor Customer Service Desk and receive information on charges, lost materials, late materials, items checked out, due dates, renewals and reserves. You can also call 920-459-3400, ext. 2 during our regular hours, though you must have your card number available.

The Monarch2Go app is available for iPhones, iPads and Android devices and allows you to search the Monarch catalog, place holds and renew your items all in one place. The app also acts as a digital library card and works on all self-checkout machines at Mead.

Yes. We offer separate institution cards for assisted living facilities, nursing/group homes, daycares, schools and other organizations. These cards provide special access to our print and digital collections.